Shipping & Delivery

At Joncycle, we aim to deliver your bike safely, efficiently, and transparently across Europe.

1. Shipping Regions

We currently ship within the European Union.

• 🇦🇹 Austria
• 🇩🇪 Germany
• 🇫🇷 France
• 🇮🇹 Italy
• 🇪🇸 Spain
• 🇳🇱 Netherlands
• 🇧🇪 Belgium
• 🇵🇱 Poland
• 🇨🇿 Czech Republic
• 🇸🇰 Slovakia
• 🇩🇰 Denmark

For other countries, please contact us before placing your order.

2. Delivery Time

Estimated delivery times depend on the product type:

Bicycles 
• Processing time: 1–2 business days
• Delivery time: 2–7 business days

Accessories & Parts
• Processing time: 2–4 business days
• Delivery time: 2–10 business days

Note: Delivery times may vary slightly depending on location and carrier conditions.

3. Shipping Costs

🚚 Free Shipping on All Orders Over €79

Enjoy free shipping across Europe when your order total reaches €79 or more.

4. Processing Time

Orders are processed within:

• 1–2 business days (in-stock items)

You will receive a confirmation email once your order is shipped.

5. Delivery Time

Estimated delivery time =
Processing Time + Shipping Time

Please note:

• Delays may occur during peak seasons
• Weather or logistics disruptions may affect delivery

6. Split Shipments

To ensure faster delivery, your order may be shipped in separate packages.

This means:
• Bicycles and accessories may arrive at different times
• No additional shipping cost will be charged

7. Tracking

Once your order is shipped, you will receive:

• Tracking number
• Carrier information
• Estimated delivery date

8. Delivery Notes

Please ensure your shipping address is accurate
• Delivery times are estimates and not guaranteed
• Delays may occur due to logistics or courier issues

9. Import Duties & Taxes

For EU orders:

• No import duties apply

For non-EU shipments (if applicable in future):

• Customers are responsible for local taxes and duties

10. Damaged or Lost Packages

If your order arrives damaged:

• Contact us within 48 hours
• Provide photos of packaging and product

We will arrange:

• Replacement
• or compensation